Troubleshooting

This page covers common issues and how to resolve them.

Backup not running

Checklist: - Computer is powered on - Internet connection is active - SalvageData Backup app is running - You are signed in

Try: - Clicking Run backup now - Restarting the backup app - Rebooting the computer

Incorrect password

Verify you are using the correct email/username
Passwords are case-sensitive

If login fails repeatedly: - Contact SalvageData support

Permission errors (macOS)

If backups fail with permission errors: 1. Open System Settings 2. Go to Privacy & Security 3. Confirm SalvageData Backup has: - File access - Disk access (if prompted)

Restart the app after granting permissions.

Backup appears stuck

Possible causes: - Large files being processed - Very large first backup - Slow internet connection

What to do: - Leave the backup running - Avoid shutting down the computer - Check progress after some time

Restore issues

Restore fails

Confirm sufficient free disk space
Restore to a new folder
Retry the restore

Restored files are encrypted

Stop restoring immediately
Contact SalvageData support
Do not overwrite original data

Antivirus or security software warnings

Backup software may be flagged by: - Antivirus - Endpoint security tools

Recommended action: - Allow the application - Add an exception if required

Still having trouble?

When contacting support, include: - Your email/username - Operating system - Screenshot of the error - Approximate time of the issue